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We understand that it may be necessary to return an item.

Return policy
Before returning any items, please notify us of the item(s) to be returned, reason for return and if you prefer a store credit, exchange or refund. Please send this information to Info@CarlAndMe.com or call us at +1 512 366 3969.

All items purchased may be returned to us within 14 days after receiving the order. The item must be returned in the original packaging and must be undamaged and in new condition to qualify for a refund. Please note that the shipping fees cannot be refunded and that you are responsible for the return shipping fees. As we are not responsible for packages returned to us, we recommend that you insure the package and request delivery confirmation.

If an item needs to be returned because it was damaged in transit or you received an incorrect item, please contact us within 14 days of arrival for details on how to return the item.

Need to cancel an order?
Because most of our items ship the same day, orders may be cancelled before 4pm CST on the same day that it was ordered. Please contact us if you need to cancel an order after this time frame.